![]() If you had to pay a damage fee at any point during the past year, you couldn’t buy a damage fee waiver. Waivers are only available for Zipcar members with a clean record. If you use a credit card that offers rental insurance, then that insurance may cover the cost of a damage waiver. Damage fee waivers can be purchased monthly, annually, or per reservation. If you don’t want to run the risk of paying any damage fees, you could purchase a damage fee waiver. But the appeals process is tedious and somewhat mysterious, and success isn’t a guarantee. If this happens, members can appeal the fees. Zipcar has been known to charge members damage fees without alerting them first for college students on strict budgets, losing that much money without prior notification could be disastrous. Zipcar will charge you a damage fee of up to $1,000 for any damage sustained to your reserved car. If you do not report the damage at the start of your reservation, then Zipcar automatically holds you responsible. This also includes third party damage - for example, any damage that occurs after you return the Zipcar to its reserved spot but before the next driver picks it up. This includes weather damage caused by hail, flooding, or dropped tree branches. If you are a Zipcar member, then you are responsible for any and all damage that occurs to the vehicle while in your possession. Before you become a Zipcar member, you should be aware of how their damage policies will affect you in the case of an Indiana car accident. But when it comes to insurance, Zipcar’s member insurance policy leaves something to be desired. With monthly and annual mileage plans, Zipcar is a great option for people who don’t drive often or don’t want to keep a car on campus.Īs cities grow and electric cars become more affordable, car sharing seems to be the way of the future. Similar to electric scooters, members can rent Zipcars for personal or business use. A middle class 25 year old who lives downtown without a car and has nearly perfect credit.As cities such as Bloomington, West Lafayette, and Indianapolis got caught up in the electric scooter craze, college campuses in those areas got to experience Zipcar, a car-sharing service that lets students “own the trip, not the car.” The only thing I can come up with is that the monthly fee didn't get charged correctly in the process of closing my original account or something went wrong with the car locking issue on the first rental, and neither of those were my fault. At this point, I am FUMING because I paid every bill from the original rental 8 months ago, did not damage their car, and it seems incredibly fishy that they conveniently told me this after two weeks and 3+ hours of filtering through their customer service groups. This time they sent me a generic email saying that my license was blocked due to either "delinquent on membership fees, closed for viability (late returns, violations, damages, etc.), failure to agree with the terms and agreements, or failure to pay the application fee. So, she referred me back to the specialized group that could only be contacted via email. So I called a third time and talked to another representative on the phone who said she did not know how to help. I went ahead and tried to do so, but I was not approved again. Again, the representative was polite but clearly did not know how to help me and simply told me to go ahead and create a new account. ![]() Then I got an email back from a new customer service person saying the issue was that my account was locked so they had deleted my original account and needed me to create a completely new account and pay another fee. I tried to say I did not feel comfortable sending this over email, but I eventually caved against my better judgement. So he told me that the only way to activate my account was to send a pictures of all my personal documents (license, passport, etc.) OVER EMAIL and that this was the only way to reactivate my account. The representative was friendly but clearly wasn't trained to help with IT related issues. ![]() Then I called their general help phone number. So I did, but their website simply did not work and would not allow me to click the "finish application button". The first person told me to add my credit card information to my account. I talked to five different people who all told me something different over a two week period. So, I reached out to their help desk, which is when the bulk of the issues occurred. I independently searched their eligibility requirements, and I met the criteria because I paid on time, did not damage the car I rented, have not been in any accidents, and have a valid driver's license. However, their online system would not approve my license and did not tell me why. This month, I thought that I would give them a second chance because it sounded more convenient than picking up a car at an agency.
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